Spice IT Up

By toddj   Aug 21, 2009 1:00 am
Tagged as #technology #IT #Spiceworks #Freeware

Since we’ve been taking on a few more projects at work, we decided it was time to push spiceworks a little more.  We have been using it in our branch since version 1.5 (now on version 4.1) and thought it would be a good idea to bring it to the main office and use it as our main helpdesk.

We had no idea how many features it had and just how helpful the community is until we really started looking into it. Not to mention

It’s Free

Our Setup

We have one main office in Clarksburg and three smaller branch offices.  What Spiceworks does for us is gives us a central location for people to send help request tickets.  Also, it inventories the entire network, not just locally, but over the WAN that we have.  In order to do this, we have each domain controller at all of the branch offices with spiceworks installed on it.  The branch offices have spiceworks installed in “Inventory only” mode, where it collects data from all of the network devices on the local network, then sends that data to Clarksburg.  We can then see all of the network devices, including workstations, servers, routers, switches, and etc.

This helps because the details it can provide about each workstation, we can figure out many problems without ever having to make a visit to the machine in question when a ticket is formed.  We can see software installed, service tags, system information, hard drive usage and more.  It’s nearly limitless with all of its possiblities.

Just try it.

Download Spiceworks Free Network Management Software

Trust me, there are many more features than what I mentioned.  The only way to see if it will fit your needs is to at least visit the site and read about what it can do for you.